Topbet News
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- Low payments
- Customer support gives the runaround
The Sportsbook
Our first impression of the sportsbook at TopBet was that it was very clean and seemed well organized. The colors are easy on the eyes and there are not too many things distracting your focus. On the left-hand side of the page, you’ll find menus that will help you sort through the available sports and wagers at that time.
TopBet also allows you the ability to use the main menu located at the top of the page for navigation. Essentially, TopBet makes it very easy for you to find what you’re looking for. We’re pleased with the layout and navigation options on the page.
Once you select and event to bet on, TopBet clearly displays a bet ticket on the right-hand side of the page. This makes it very handy for clients to analyze the available lines. TopBet’s bet ticket allows you the ability to enter the amount you are thinking to wager and see how much you’ll earn if you are correct. This is very handy for newcomers that are not fully savvy yet with relation to lines.
One of the things that we liked the most on TopBet’s sportsbook was the fact that they have live betting section at the top. In this section, it will show you any games or events going on at this time that you can bet on. At the time of this review, we have the option of live betting on two Major League Baseball games that are currently under way.
Sports You Can Bet On
We were very pleased to find that TopBet shows off all sports regardless of if they are in season or not. That allows us the ability to give you a full picture of everything that they cover throughout a year. Below, we’ll break it down to show you all of your options on TopBet at the time of this review:
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Overall, TopBet offers a pretty good lineup of sports coverage. We’ve seen other online sport books with many more options but TopBet seems to have the major stuff covered. If definitely would not hurt TopBet to add some more sports down the line to help appeal to a broader audience.
It’s also worth noting that we found some funny political prop bets offered on TopBet. At the time of this review, TopBet has a section titled Donald Trump Props. TopBet currently has two different prop bets related to Donald Trump. First, you can wager if he’ll be impeached during his first term. You also can wager if he’ll resign during his first term. We got a kick out of these and it was a nice change of pace from your typical sports betting.
User Interface
TopBet’s sportsbook is very well organized which makes it very easy to navigate and find whatever it is that you’re looking for. On the left side of the main sportsbook page, you’ll find a menu that has things broken out by sport (tennis, basketball, etc). You can then hit the + sign next to each sport in order to expand and see more options from that sport.
Once you have expanded on a particular sport, it will show you all of the main options for that sport. This will typically be broken out by a particular event (Preakness) or by a league. Simply click on whichever event or league that you are interested in wagering on and TopBet will then show you all of the lines that are available. The lines are clearly laid out regardless of the sport or event that you select.
If the game or event that you select has multiple types of bets available, you’ll find them all listed on separate tabs. For example, you’ll find tabs at the top broken out for odds, 1st half, 2nd half, 1st quarter, 2nd quarter, 3rd quarter, and 4th quarter of an NBA basketball game. This layout makes it faster for you to find exactly what you’re looking for.
When you’re ready to place a bet, it is very easy. Simply press the Bet button and then enter the amount that you want to wager. TopBet then shows you the amount that you stand to earn if your wager is correct. It makes it very easy for beginners to understand more of what is going on.
The site speed seemed to be sufficient for an online sportsbook. We didn’t notice any lag during our time spent working on this review of TopBet. Pages loaded in a timely fashion and we were pleased with the performance and response of the website.
One thing that we were not a fan of was that we could not sort out how to change the layout on the style of odds. The website shows odds in the traditional American money line fashion however we could not find a way to switch that up to fractional or decimal odds. While Americans most likely won’t have an issue with this, other gamblers from elsewhere in the world most likely will (especially Europeans). We’d suggest that TopBet
add in this functionality sooner rather than later to help attract and keep more clients.
Overall, we’re big fans of the user interface on TopBet. With a winning combination of site speed and organization, users should not find any major snags or roadblocks. The ease of navigation on TopBet is one of the best that we have seen.
The Casino
If you’re looking for something different in-between sports bets, TopBet also offers a pretty solid online casino as well. While it is not the best online casino that we’ve seen, it’s pretty darn good when stacked up against others offered by primarily sportsbook operations. The best thing about TopBet’s online casino if their overall selection.
In total TopBet’s online casino offers 4 types of Blackjack, 5 progressive jackpots, 22 slots, 40 3D slots, 12 table games, 4 types of video poker, and 15 fun games that include options such as Instant Keno and Texas Hold’Em Poker. TopBet stands out in the fact that they also offer some live tournaments very frequently. These live tournaments allow you the chance to play in real time against other players in games such as Poker, Roulette, Blackjack, and Slots.
We didn’t find any branded games in the TopBet Casino. We did, however, get a solid laugh out of some of the knock off games that they offered. Some of our favorites included “Slotfather”, “Boomanji”, and “Spider Guy”. While we’d rather see the branded games, we give TopBet an E for effort in naming their knock off games.
Regarding game quality, TopBet’s online casino was pretty middle of the road. We saw lots of games that seemed under par while others were pretty good. To be honest, they were a bit all over the place when it came to game quality. We saw the best quality in the slots while many of the table games seemed pretty basic. We’d like to see TopBet step it up in the quality of their graphics across all casino games.
TopBet offers a mobile-friendly version of their website. This allows players using their phones or tablets to still be able to access the site to place bets and wager in the casino. We tested it out on iPhone and Android and found the mobile version to be very responsive and well laid out. If your preference is to utilize your phone or tablet to gamble at TopBet, you’ll have no issues.
Overall, we’d give the online casino at TopBet a pretty good grade. We’d like to see some improvement in the graphics quality for the non-slot games and we’d also like to see them add in some branded games as opposed to the knock offs. Their selection of games and overall organization is a very strong positive.
Deposit and Withdrawal Options
Deposit Options
TopBet offers a handful of options to deposit funds onto their site. At the time of this review, you can use Bitcoin, Visa, or MasterCard for deposits. The cashier section of their website makes it very easy to add funds to your account.
Many other similar sites offer more deposit source options than TopBet does at this time. We’d like to see TopBet add in some other popular options such as bank wire, Neteller, or Skrill in the future. That being said, most everyone should be able to deposit thanks to the options that they do offer at this time. From our research, it does not appear that TopBet is charging any fees for deposits. However, this is not clearly spelled out on the site. It is not customary for sites similar to TopBet to charge a fee on deposits as it is can cause players to look elsewhere.
Withdrawal Options
At the time of this review, TopBet offers their clients two different options for withdrawing their funds from the site. Clients may use either a bank wire or swift check to remove some or all of their funds. TopBet is advertising at this time that each client gets one free withdrawal. However, we could not find the terms and conditions for this promotion spelled out anywhere.
Bank wire withdrawals on TopBet are capped at a maximum of $5,000 each. Wires over $2,500 have a fee of only $50; however, we did not find the details spelled out for fees associated with wires under $2,500. We suggest that you confirm with customer service at TopBet what the associated fees are for any withdrawal that you consider making. Note that at the time of this review that it does not appear that clients residing in New York or Washington State can utilize the bank wire withdrawal option.
The other withdrawal option offered by TopBet it Swift Check. Using Swift Check will result in a physical check being mailed to you via FedEx or DHL. From the looks of it, this option seems to be geared at people making smaller withdrawals from the site.
There is a $40 courier fee per requested check via Swift Check. TopBet also charges a $20 admin fee for any Swift Check withdrawals under $200. Again, our suggestion is that you confirm with customer service regarding any associated fees with your potential withdrawal.
In order to request a withdrawal, TopBet clients must call customer service to get the process started. If you need to make a withdrawal from TopBet, simply give them a call at 1-877-528-6748 to get the ball rolling. The customer service agents should be able to walk you through all of your options and the associated fees, etc.
We’d like to see some more withdrawal options such as Visa or MasterCard included on TopBet in the future. Great withdrawal options provide clients with greater flexibility. The more options and flexibility provided by a sportsbook, the better. For your convenience, we’ve summed up the withdrawal options in the chart below:
Bank Wire
- Minimum: No Min
- Maximum: $5,000
- Notes: Wire fee only $50 for wires over $2,500.
Swift Check
- Minimum: No Min
- Maximum: $2,500
- Notes: Swift Checks carry a courier fee of $40 and all withdrawals under $200 have an admin fee of $20.
Bonuses and Promotions
TopBet does not disappoint when it comes to bonuses and promotions. At the time of this review, TopBet is offering four solid offers. We’ll break down each of them below so that you can determine which one might be best for you.
Welcome Bonus
Up first is their $1,000 first time deposit bonus. This promotion is geared at new clients. Here’s how it works: TopBet will match up to 100% of your first deposit to their site up to a maximum of $1,000.
In order to get the maximum 100% match, you’ll need to deposit via Bitcoin or MasterCard. Depositing using these two methods will get you the full 100% match. For some reason, if you utilize your Visa card for your initial deposit, they will only match up to 50% of your first bonus. Obviously, they prefer Bitcoin or MasterCard so we strongly suggest that you utilize one of those two options to maximize your bonus potential.
Reload Bonus
Next up is TopBet’s current reload bonus. Under this promotion, you can earn upwards of 20% extra when you reload your account. This promotion is geared at clients that have used the site before. TopBet is looking to keep these clients betting on their website.
In order to get the full 20% bonus, you’ll need to deposit at least $500. Those depositing from $500 and up to $5,000 will receive the full 20% bonus on their funds. For example, if you were to deposit $5,000 into your account, you would receive a bonus of $1,000 via the 20% bonus program which would give you a grand total of $6,000 in your account.
Not looking to deposit at least $500? Don’t worry; they still have you covered as well. You can earn a 15% bonus if you deposit anywhere between $350 to $499.99. If you’re not looking to be that big of a spender, you can still pick up a 10% bonus on any deposit ranging between $50 to $349.99.
Special Reload Bonus
TopBet’s promotion section on their site mentions that they will offer upwards of 25% reload bonuses from time to time. TopBet will offer these special reload bonuses to “certain valued customers” from time to time. We’re not sure what it takes to join the TopBet valued customer cool club but hopefully, you’ll make the cut! If you are lucky enough to make the cut, your maximum bonus will be capped at $250.
Refer a Friend Bonus
For this promotion, it literally pays to have friends. TopBet offers you a 25% bonus on the first deposit for any friends that you refer to their site. This bonus is capped at $250 per friend. For example, if you refer a friend and they deposit $1,000, you’ll earn yourself $250!
What we really like about this promotion is the fact that you can refer as many friends as you like. While you’re capped at $250 per person, you’re not capped on how many times you can earn that bonus.
Customer Service
TopBet does not disappoint when it comes to customer service. Their site claims that they offer customer service 24/7. We’re always a fan of 24/7 support so that clients can get help as soon as possible when they need it. No one likes to wait for answers.
The first thing that we noticed was that TopBet’s help page has a solid lineup of frequently asked questions and answers. These frequently asked questions and answers are broken out into the following categories: General, Sportsbook, Casino, Technical Issues, Account Security, and lastly TopBet Mobile. As you can see odds are they probably have your question or concern covered in one of these sections.
Do you have a question not found in the frequently asked questions, fear not! TopBet can be contacted via phone or email. If you’re still living in the dinosaur ages, the great news is that you too can contact TopBet via fax! We’ve provided the pertinent information below for your quick reference should you need to reach out to the customer service team at TopBet:
- Phone support: 1-877-528-6748
- Email support: [email protected]
- Fax support: 1-877-517-2311
The only thing that we didn’t see when it came to customer service at TopBet was live chat. We’re big fans of live chat when it comes to customer support as it tends to be the fastest. We hope that TopBet will consider adding live chat to their portfolio of customer service support at some point in the future. Overall, we feel that you should not have any issues with reaching TopBet customer support if and when you need to do so. Be sure to check out the frequently asked questions at http://topbet.eu/help/ first as you might find your answer there.
This is TopBet Review
This review was made by: TheSportsGeek.com Rating: 2.5 out of 5
If you’re wondering whether TopBet should be your go-to online sportsbook and casino, read this article to find the answer to your question.
TopBet: The Imperfect Combination of a Sportsbook and a Casino
Not all online casinos operate in the same way. Some decide to only offer poker rooms where Texas Hold’em and Omaha play crucial roles. Others are keener on working on their selection of slot machines and certain table games. And every once in a while, an operator concludes that it would be best to provide as many choices as possible. It seems that TopBet decided to go down this path in the competitive gambling market. Are you a fan of live betting? Or is the European roulette more your forte?
Well, whatever the answer, TopBet Casino has you covered. This online site is a combination of a sportsbook and a classic casino — a dream come true for some gambling enthusiasts. However, due to certain issues, we can’t quite say that this particular mix is perfect. Although it hasn’t been blacklisted by watchdog portals, some of them still claim that you should steer clear of it. To be specific, they’re kind of notorious because of their slow payouts. By the time you receive your winnings, you’ll forget who or what you even wagered on.
But before we list some drawbacks, let’s examine certain details. This betting site was established back in 2011 by Orient Power Holdings LTD Casinos. To be honest, this operator isn’t quite respected in the online gambling world. They have a tendency to stretch out some payout processes for as long as possible. Even though most players receive their money in the end, the whole experience leaves a bad taste in their mouths.
The affiliate program is TB Affiliate, and some review sites don’t look favorably on them due to their unresponsiveness. Apart from this, here you’ll find sports betting — you can place a wager on the MLB or the NFL. Of course, other sports are also represented. For instance, rugby and mixed martial arts. But if you’re not well-versed in this, then you can go with some classic casino games. To illustrate, the site offers slot games, a favorite pastime of most players.
The Design TopBet Casino
We have to say, we’ve gotten used to a myriad of online casinos that feature the regular red and black blend. However, TopBet has wisely decided against this. Their palette consists of black, white, and green which might be appealing to those who are not after the usual Las Vegas themed sites. You won’t find any flashy and eye-catching advertisements that compel you to register and make use of their bonuses here. This isn’t a negative thing. After all, less is more sometimes.
Additionally, a player can access some parts of the website only after creating an account. TopBet requests the usual details you’ll find at other online casinos too. After registering, we were able to view their promotions (although there aren’t many). Honestly, we have had the pleasure of seeing more user-friendly websites than this one. In fact, it would be wise for this operator to invest some money in revamping the whole layout so that visitors don’t have any issues while on their site.
License Information TopBet Casino
Although the license is glaringly lacking from the homepage, it’s mentioned in the Terms and Conditions. They state that this website operates under the regulations of the government of Curaçao.
This might not be the best regulatory body out there, but compared to some others, they’re quite decent. Namely, players can turn to them if they reach an impasse with TopBet Casino. Therefore, it’s easy to see why it’s essential for an online gambling site to include information about their licenser. This solely can put players at ease and encourage them to deposit their money.
Players’ Complaints TopBet Casino
At first glance, it seemed like TopBet didn’t have many complaints attached to their name. But once we dug deeper, we saw that this wasn’t the case. Several review sites shed light on their customer support and how they were unresponsive to players’ complaints. With no live chat, gamblers can only reach them via email or phone. At times, this proved to be frustrating to them.
Firstly, one complaint relates to non-payment. A player had $1,950 on their account which they wanted to withdraw. However, after 3 months, they didn’t receive their winnings. This prompted the player to contact other gamblers and see what their experience was on TopBet. Unfortunately for them, others were reporting similar problems. The player contacted customer service more than 20 times, but they didn’t provide any viable resolution. As there’s no update, we cannot say for sure that they did or didn’t get the cash.
But from what we could infer, TopBet has a tendency to say that they’ll send a tracking number to the players and then provide an update on the payment process. This is enough to appease some players, but not all of them are satisfied with this answer. After all, what kind of a reputable online casino has so many payout delays?
Secondly, another unresolved complaint highlights TopBet’s inability to provide the best experience to their players. To be specific, a player wanted to withdraw $875 from their account. According to the procedure, it would take 15 to 20 working days for them to get the money. However, this didn’t happen which prompted the player to turn to customer support. After a constant back and forth, the player didn’t receive what they were due.
Terms and Conditions TopBet Casino
Before starting to wager, it’s crucial that you go over the Terms and Conditions. Of course, if you find some questionable clauses, it might be wise to rethink your decision and whether you should play at that casino at all. Not surprisingly, TopBet has some clauses that won’t work in your favor.
Firstly, the casino states that they can terminate your account whenever they want. If a player’s account gets deleted and they want to object, well tough luck. Any decision that TopBet reaches is final, and they won’t take your protest into consideration:
Secondly, if the casino is not able to verify your account, they have the right to confiscate all of your winnings immediately. They don’t state whether, in this case, they’d return your deposits or not:
Lastly, TopBet looks down upon certain players they deem to be “professional.” Unfortunately, they don’t explain what constitutes such a player. However, let’s say that you’re on a roll and keep winning a lot of money, and they find your winning streak to be suspicious to them. If they do decide that it is, then they can forfeit your cash and close the account:
Games and Providers TopBet Casino
In total, TopBet offers 162 games which isn’t an impressive number when taking into account some other online casinos. They are powered by two software providers — Betsoft and AceGaming. The former is a known name in the business especially because of the range of their video slot games. Also, Betsoft goes above and beyond to ensure randomness so that every player has the same odds of winning. The latter isn’t a household name in the gambling industry. Yet, those who are familiar with it know that it mainly focuses on sports betting.
Of course, being a sportsbook, TopBet includes a wide range of sports one could bet on. Players can see how successful they might be in predicting the outcomes in soccer, football, golf, etc. Furthermore, if you’re a slots enthusiasts, you can choose from 130 of them. You’ll find classic, 3D, and progressive jackpot slots. Among the most exciting titles are Cleopatra’s Bonus, Party Bucks, and King’s Castle.
In addition, some gamblers are more bent on playing table games, and TopBet delivers in this category. Admittedly, a total of 12 might not leave a good impression, but the titles might suffice to some. Of course, they provide blackjack and American and European roulette. Apart from these two, gamblers can try their luck at pai gow.
Video poker players can try their luck while enjoying one of the 11 available games. Here, they’ll find Joker Poker, Jacks or Better, and Deuces Wild Poker. Also, the site features Keno and around 9 other fun games that are under the category “Scratch and Pull Tabs.” One of your choices can be Wild West, Gold Digger, or Nevada Heat.
Live Casino and Mobile Compatibility TopBet Casino
TopBet has made a wise choice of including tournaments on their site. But there are no live dealer games which might repel some players.
Nevertheless, there are a number of tournaments gamblers can participate in. And they can choose from free or real money games. If you’re waiting to expose your blackjack prowess, then you can do so every 2 hours on this online site. Alternatively, slot lovers can compete against each other as well. You can try to win while playing baccarat too.
Moreover, all of these games can be played instantly, right from your browser. But you’re not restricted to your computer on this site. In fact, the most famous table and video poker games are available on any mobile device. You won’t have to download an app — just load TopBet’s website, and you’ll be good to go.
Financial Information TopBet Casino
TopBet can’t really pride itself on the amount of payment and withdrawal methods. With only a few options, players won’t be impressed by this list. However, if you do decide to play, it’s important to know what you need to provide to verify your account and successfully withdraw your winnings. Players would need to complete the verification form and send it to the casino. Apart from this, it’s important to provide a copy of the used credit card and any document that contains the player’s photo.
Once this is provided, TopBet will proceed. Bear in mind that the only available currency is USD. But we can’t move forward without mentioning the fact that TopBet’s Cashier page will be confusing even to the most astute of gamblers. They don’t really delve deeper into explaining their available methods, and it seems like this was written by a complete amateur. We’re sure that you’ll be as confused as we were when reading this section.
However, we were able to decipher all the relevant information in the end. And now, let’s check what the options are here.
Payment Methods TopBet Casino
This online casino boasts the fact that all transactions are secured thanks to the 128-bit SSL. If players do deposit any money, they might incur a processing fee, but they don’t state the exact amount. And the funds will reach your account in 2 to 3 minutes after making a deposit.
What’s more, the options are:
- Visa and MasterCard: TopBet has imposed a limit when it comes to deposits. Namely, you can’t deposit more than $250 when using credit cards. And the minimum sum is $50 which some gambling enthusiasts might not be happy about.
- Bitcoin: The minimum amount you can deposit is $50 while the maximum goes up to $1,000.
Bear in mind that TopBet advises their players to deposit a little more due to international fees when using credit cards. For instance, if you want to deposit $50 then, just to be on the safe side, add $10 to that and proceed.
Withdrawal Options TopBet Casino
Once you submit a withdrawal request, it will take around 3 to 4 working days for TopBet to either accept or refuse it. If they do accept it, then your winnings will reach you in 15 to 20 business days. The only available option for withdrawal is Checks. And the minimum you can request is $100, while the maximum is $500. Also, after the first successful transaction, TopBet will increase the maximum amount to $1,250.
After checking some review sites, we can conclude that players aren’t over the moon because of the minimum sum. They feel that this isn’t fair to low rollers who are only after a few extra dollars. There’s also a fee that you’ll incur in the amount of $40. And in order to get on your good side, this online casino will provide one free withdrawal per account.
Bonuses TopBet
As with their mediocre range of deposit and withdrawal methods, TopBet can’t really boast about the promotions either. This is understandable to some as they mainly operate as a sportsbook. But as they also provide casino games, then they should think about broadening the promotions section. One thing worth mentioning is the fact that, once you create an account, you have 5 minutes to make use of their deposit bonus. Let’s examine it below.
One-Time Offer TopBet Casino
Their one-time promotion is a 100% deposit bonus up to $1,000. The minimum amount you can deposit is $200. Additionally, they haven’t stated whether there is a maximum cashout. In regards to the games, TopBet only says that you can use it on “casino games” while not specifying whether there are any excluded ones.
With this in mind, you should always check all the conditions with them before accepting the promotion. Who knows, they might end up telling you that, since you played roulette, you haven’t met the playthrough. Lastly, the offer is non-withdrawable.
Customer Support TopBet Casino
TopBet’s customer support can be reached via email or phone. Unfortunately, they don’t provide a toll-free line, so be prepared for some changes. One of their obvious misses is the lack of live chat. This is a cause of frustration for many players. Namely, if you’re ever in dire need of help, you’ll just have to wait for them to respond to your email. Alternatively, you can contact them on the phone and just hope for the best.
In addition, some players reported that the agents weren’t friendly and helpful. In particular, those who were waiting for their payout for months said that they would be transferred from one line to another without anyone actually picking up the phone. With this in mind, it’s obvious that they should see the importance of assisting their loyal players and providing a customer-oriented service. Only once they start doing this, will they get on the players’ good side.
Our Verdict
In conclusion, TopBet still has a long way to go if they want to be fierce competition in the gambling industry.
Topbet News Uk
They need to expand their withdrawal and deposit options for starters. Also, they should work on adding more bonuses that the players can use while playing their favorite casino games. Another drawback is the lack of customer support and the fact that there are some complaints in regards to their payment processes.
Topbet News Channel
With the above in mind, we strongly believe that you should avoid this online site altogether and try searching for one that’ll cater to all of your needs and provide interesting incentives that’ll make the whole experience much more exciting.
Top Bet News
- Reputation: 3/5
- Software Provider/Games: 3/5
- Deposit and Withdrawal Options: 2/5
- Payout Period: 2/5
- Customer Support: 3/5
- Bonuses: 2/5